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Through my Lense

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What to Expect

This website is my personal space on the internet where I share music, ideas, and projects I’m working on. From creativity and entrepreneurship to personal reflections, this is where I document what I’m learning and creating along the way.

❋ Sales & Human Psychology

Working in sales has taught me how to understand people, build trust, and communicate effectively. I enjoy connecting with others and helping them find solutions that genuinely add value.

❋ Songwriting & Music Creation

Music is one of the ways I express ideas, emotions, and stories creatively. I enjoy experimenting with sound, production, and songwriting to create something meaningful and unique.

❋ Building Ideas & Entrepreneurship

I enjoy turning ideas into real projects and exploring opportunities that can grow into something bigger. The process of building, experimenting, and learning along the way is what excites me most.

❋ Curiosity & Continuous Learning

I’m naturally curious about how things work—from business and technology to creativity and human behaviour. Learning new things and exploring different perspectives keeps me constantly evolving.

Works as

Keyholder - Supervisor at Tm-Lewin

🧵 Retail Sales & Customer Experience

  • Deliver tailored customer experiences through personal styling, suit fittings, and product recommendations

  • Build strong customer relationships to increase conversion and repeat business

  • Drive high-value transactions through a consultative sales approach

💰 Sales Performance & Commercial Awareness

  • Drive sales through upselling, cross-selling, and strong product knowledge

  • Continuously improve key metrics, including AOV, UPT, and customer spend

  • Understand customer behaviour to maximise in-store revenue opportunities

🏬 Store Operations & Leadership (Key Holder)

  • Manage store opening and closing procedures, ensuring smooth and secure operations

  • Handle cash management, reporting, and daily operational responsibilities

  • Act as a floor leader, supporting team performance and maintaining high standards

🤝 Teamwork & Leadership Development

  • Contribute to a high-performance team environment with energy and accountability

  • Support colleagues to improve overall store results and customer experience

  • Develop leadership presence through proactive ownership and responsibility

⚙️ Process, Compliance & Standards

  • Follow company procedures to maintain operational consistency and high standards

  • Ensure effective communication, reporting, and execution of daily tasks

  • Maintain strong visual merchandising and brand presentation

Previously at Gant Uk

What I did

🧵 Customer Experience & Styling

  • Delivered premium customer service through personal styling and product recommendations

  • Built strong relationships with customers to enhance loyalty and repeat business

  • Maintained a high standard of brand representation on the shop floor

💰 Sales Performance & Results

  • Contributed to store performance by achieving individual sales targets and KPIs

  • Increased average transaction value (AOV) through effective upselling and product knowledge

  • Focused on delivering a customer-first sales approach to drive consistent results

🏬 Retail Operations

  • Supported daily store operations, including stock management, replenishment, and visual merchandising

  • Assisted in maintaining store standards and operational efficiency

  • Ensured smooth customer journeys through efficient service and attention to detail

🤝 Teamwork & Collaboration

  • Worked collaboratively within a team to achieve store targets and performance goals

  • Supported team members during peak hours to maintain service quality and flow

  • Contributed to a positive and high-energy team environment

  • "Tremendous service from Flynn. He was patient and supportive from the moment he warmly greeted me after entering the store"

    Tm-lewin Customer

  • Only shop that has accurate sizes for my father with shirts. Flyn was very helpful and engaging. Great customer service!

    Tm-Lewin Customer

  • Flynn was really helpful. He offered to take my size and helped me well to choose my shirt:)

    Former Customer

Skills

  • I’m someone who naturally connects with people and understands what they’re looking for. I enjoy conversations where there’s real value and trust being built.

  • Sales has helped me understand how people make decisions and what truly matters to them. I focus more on understanding than just selling.

  • Ability to increase revenue by upselling, cross-selling, and maximising average order value.

  • Strong understanding of how customers think, decide, and what drives purchasing decisions.

  • Skilled in combining products into complete outfits to enhance value and improve sales

  • Experience building and managing Shopify stores, including product setup and page structuring.

  • Ability to create targeted email campaigns and flows focused on conversion and retention.

  • Focused on improving customer journey and reducing friction to increase purchase rates

  • Understanding of key business metrics like KPIs, AOV, and their impact on performance.

  • Proactive in developing new skills and projects to bridge retail experience into e-commerce.

Last updated on 06 April 2026

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